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5 Ways to Make the Most of Your Customer Support Team in Your Design Process
Don't underestimate the power of your customer support team—include them in your development process and watch your product thrive.
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Brent Palmer
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Rebranding a startup? Do it in-house.
There are lots of reasons not to radically change your company’s look and feel. They’re expensive (pause for a moment and…
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Brent Palmer
The Design Vision Trap
Awakening your organization’s celestial consciousness with little information
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Brent Palmer
Plate rooms, boat building, and band rehearsals
How collaborating in physical spaces taught me the value of forging a community, not just making things.
 • 
Brent Palmer
Career Progression for Design Teams: The 6x6 Framework
A Framework for Brand and Product Design
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Brent Palmer
Playing to a standard: How product design lives out the carwow values
As difficult as it is for a Texas football fan to acknowledge SEC greatness, Nick Saban is undeniably one of the greatest football coaches…
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Brent Palmer
Three ways Customer Support data can help your next design project
I’m often asked, “Does designing a BI tool mean utilizing data in your process?” Short answer: Yes. Quantitative data has become the data…
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Brent Palmer
White-boarding: Moving from ideas to artefacts.
I am often asked, “What is the design process like at TrendKite?” Well, a majority of my time is spent with product teams mining for…
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Brent Palmer
IC2MGMT
IC2MGMT
The newsletter for 1st-time managers and individual contributors who are considering making the jump. Hear stories and practical advice from those who've been there.
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