IC2MGMT

5 Ways to Make the Most of Your Customer Support Team in Your Design Process

Don't underestimate the power of your customer support team—include them in your development process and watch your product thrive.

Apr 21 •

Brent Palmer

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Navigating Tough Talks: How I Conduct Performance Conversations in Figjam

Being a boss is not always a walk in the park—especially when it comes to difficult conversations. My latest addition to the Manager 1:1 Starter Pack.

Sep 21 •

Brent Palmer

Rebranding a startup? Do it in-house.

There are lots of reasons not to radically change your company’s look and feel. They’re expensive (pause for a moment and…

Jan 20, 2020 •

Brent Palmer

The Design Vision Trap

Awakening your organization’s celestial consciousness with little information

Mar 21, 2019 •

Brent Palmer

Plate rooms, boat building, and band rehearsals

How collaborating in physical spaces taught me the value of forging a community, not just making things.

Mar 18, 2019 •

Brent Palmer

Career Progression for Design Teams: The 6x6 Framework

A Framework for Brand and Product Design

Mar 7, 2019 •

Brent Palmer

Playing to a standard: How product design lives out the carwow values

As difficult as it is for a Texas football fan to acknowledge SEC greatness, Nick Saban is undeniably one of the greatest football coaches…

Sep 19, 2018 •

Brent Palmer

Three ways Customer Support data can help your next design project

I’m often asked, “Does designing a BI tool mean utilizing data in your process?” Short answer: Yes. Quantitative data has become the data…

Nov 17, 2017 •

Brent Palmer

IC2MGMT

The newsletter for 1st-time managers and individual contributors who are considering making the jump. Hear stories and practical advice from those who've been there.

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